Device shows it is in the trial period or was disabled for licensing even after purchasing a license

On both Android and iOS, our in-app purchase for a license on that platform is "non-consumable" which means it can only ever be purchased once (per Google Play or App Store account). If you have gone through the in-app purchase process and the purchase was successful the first time, going through the in-app purchase process a second time will not charge your card twice, but will instead fetch your previous purchase information and validate it.

If you have previously gone through the in-app purchase process and your account is still showing as on a trial, open the settings menu of the Pushover app, then scroll down to "Device License Status" and tap on it.

On Android, Google Play will show its in-app purchase dialog, and on iOS, you will be prompted whether you want to retrieve your previous purchase. If you choose Yes and it says no previous purchase was found, then your card has not been successfully charged, you can complete the in-app purchase process again, and you will only be charged once.

You may see a temporary hold on your credit card after an in-app purchase despite the charge not going through. This temporary hold will be automatically lifted by your bank within a few days if the charge was not successful.

If you are still having trouble making an in-app payment, you will need to contact Google or Apple for support. Unfortunately we are not able to provide support for any billing issues with payments made through Google Play or the App Store. If you are still unable to make a purchase through our apps, you can buy a license through our website.