Knowledge Base: iPhone, iPad, Apple Watch

  • Not hearing notification sounds on Apple Watch

    The Apple Watch does not play notification sounds for any applications, regardless of the Silent Mode setting.  It will only ever play sounds for alarms.  This is not something we are able to override in our application.

    For notifications to appear on your Watch, the Watch needs to be secure on your wrist, unlocked, and your phone needs to have its screen off.  When in this mode, if you have Notification Mirroring enabled for the Pushover app inside the Watch app, the notification will appear on your wrist with no sound, but will vibrate if you have that enabled.  If

  • Apple Watch notifications showing with a full-screen icon

    iOS 10 introduced some additional notification features, such as image attachments. Pushover for iPhone uses this to show per-application icons, in addition to the standard Pushover icon. Our Apple Watch app for watchOS 3 has a dynamic notification interface that can show these icons as well. However, if the Pushover application is not installed on your Apple Watch, you will see the per-application icon as a full-screen image. To resolve this problem, you need to have the Pushover app installed on your watch.

    If you still see these full-screen icons with the Pushover watchOS app installed, you may need to

  • Sending Pushover notifications from Shortcuts on iOS

    The Shortcuts app for iOS can be used to send Pushover notifications by sending HTTP requests to our API.  These shortcuts can be run manually or automatically in response to an Automation, such as "send a message when a HomeKit action happens".

    Open the Shortcuts app, and tap the + button.

    Tap the Add Action button.

    Tap Web.

    Then select Get Contents of URL.

    Tap on the URL, and enter https://api.pushover.net/1/messages.json and change the Method to POST.

    Tap Add new field and add new fields for each required API parameter, such as token, user, message, etc.

    For certain fields such

  • Apple Watch complications not showing notifications

    The Apple Watch complications included with the Pushover Watch app are designed to display data from our Glances API, not our general Messages API.

    This separate API was created for a few reasons:

    1. Messages (notifications) are generally much longer than the amount of data that can fit in most Apple Watch complications which are limited to one or three short lines of text, or sometimes just a single number.
    2. Messages can be received at any rate, while Apple Watch complication updates are severely rate limited by watchOS.  Attempting to update a complication every time a notification was received may cause
  • Notifications showing "(Encrypted)" on iPhone/iPad

    Push notifications that we relay through Apple's servers are encrypted with a per-device secret as detailed in this article. When the Pushover application's notification extension on your device receives the encrypted notification from iOS, it decrypts the message and then returns the unencrypted text back to iOS for displaying or forwarding to an Apple Watch.

    On rare occasions, the notification extension may fail to start for some reason and iOS will show the unencrypted text of the original notification, which is just the string "(Encrypted)".  Unfortunately we do not yet have a root cause for the notification extension failing to

  • Generating a bug/crash report on iPhone and iPad

    Bug Report

    If you are experiencing a bug in our Pushover app, the first step is to reproduce the problem.  If you can't reproduce it, we probably can't either and won't be able to fix it.

    Once you are able to reproduce the problem, tap the menu icon in the Pushover app, then tap Settings, then scroll down and tap Resolve a Problem.  Scroll down to the bottom and tap contact our support.  Choose "Bug report - iPhone/iPad app" as the request type and then include all of the relevant information in the Message field such as your steps for