When you make an in-app purchase from Apple or Google, you will receive a receipt e-mailed (usually within a day) to the address your Apple ID or Google Play account is associated with, which may not be the same e-mail address your Pushover account is associated with.  If you cannot find the original e-mail receipt, you can download a receipt through their websites:

• For iPhone and iOS in-app purchases, please see this link at Apple
• For Android in-app purchases, please see this link at Google

Unfortunately since these in-app purchases are made directly with Apple and Google, we cannot handle issues related to them such as credit card issues, adding a company name to receipts, refunds, or other billing questions.

When setting up Pushover on kiosk-type devices that are not operated by particular individuals, please create at least one Pushover account per site/store.  These accounts are still limited to 10 devices per account.

To purchase Pushover licenses for other accounts and/or send messages to other accounts, please see these articles:

• Purchasing Pushover on behalf of other users
• How can I also send messages to my partner/co-worker?

If you are an organization that needs centralized management of multiple accounts, please see our Pushover for Teams offering which simplifies licensing and organizing multiple users and groups.

If you are actually just one person that has really more than 10 devices that you need to add to your account, please contact support.

Purchasing Individual Licenses

To purchase an individual iOS, Android, or Desktop license on behalf of another user, have the user visit their Licensing page while logged into our website and click the appropriate button.  An invoice will be created and the user will be directed to the invoice's web page.  Request that the user send you this invoice URL and once you visit the URL, you will be able to pay the invoice by credit card or PayPal.  Once the invoice is paid, the user's license will be activated.

Purchasing Bulk License Credits

If you need to purchase many Pushover licenses on behalf of accounts that you don't need to manage, we have a Licensing API available. With this method, you purchase licensing credits up front (with discounts available based on the number of credits purchased) which remain stored on your Pushover account/application. Whenever you need to assign a license, you can do so with a simple API call and pass the user's e-mail address or Pushover user key and a license will be assigned based on your application's available credits. You can also assign a purchased credit through our website without having to make an API call.

Once a license is assigned to a user, it remains on their Pushover account for the life of the account.  Licenses are not re-assignable once applied to a Pushover account.

From the "Your Applications" section on your dashboard, click on your registered application where you want to store your license credits. Click on Purchase License Credits from the application's page.  If you don't see this option available for your application, you will need to contact Pushover support.

You'll be shown pricing information and after choosing how many licenses to purchase, you will generate an invoice that you can pay through our website with a credit card or PayPal.

Once the invoice has been paid, your application will now show that it has licensing credits remaining.  Click on assign these licenses:

From this screen you can enter the user's Pushover account e-mail address (or Pushover user key if you have it) and click Assign License. The license credit will be deducted from your application and a license will be added to that user's account.

Please note that our Android app still requires continuous access to the Google Services Framework on your device in order to receive notifications, and Google Play is needed to receive timely updates to our app. If your device cannot make an in-app purchase because Google Play Services does not work on the device, you will still not be able to use Pushover even after purchasing a license.

We are unable to provide support when using our apps that have not been installed through Google Play or Apple App Store.

If you have previously gone through the in-app purchase process and your account is still showing as on a trial, open the settings menu of the Pushover app, then scroll down to "Device License Status" and tap on it.

On Android, Google Play will show its in-app purchase dialog, and on iOS, you will be prompted whether you want to retrieve your previous purchase. If you choose Yes and it says no previous purchase was found, then your card has not been successfully charged, you can complete the in-app purchase process again, and you will only be charged once.

You may see a temporary hold on your credit card after an in-app purchase despite the charge not going through. This temporary hold will be automatically lifted by your bank within a few days if the charge was not successful.

If you are still having trouble making an in-app payment, you will need to contact Google or Apple for support. Unfortunately we are not able to provide support for any billing issues with payments made through Google Play or the App Store. If you are still unable to make a purchase through our apps, you can buy a license through our website.